Terms and Conditions

Last updated: [Insert date]


These booking conditions form the basis of your contract with Skyline Voyages Limited (company registered in England & Wales, no. 04480110), registered address: 124 City Road, London EC1V 2NX (“Skyline Voyages”, “we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, you agree that you have had the opportunity to read these booking conditions and that you agree to them.


Except where stated otherwise, these booking conditions apply to holiday arrangements you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.


Definitions


  • Agent — a person or business selling or offering for sale travel arrangements supplied by a principal.
  • Departure — the start date of the contracted arrangements.
  • Flight-only — a booking for flights only, without additional travel services.
  • Holiday / Booking / Arrangements — the travel services booked with us.
  • Package — a combination of at least two different types of travel service for the same trip when:


  • the services are combined by one supplier or purchased from a single point of contact; or
  • offered for an inclusive price; or
  • advertised or sold as a “package”; or
  • combined after a contract allowing the traveler to choose among services; or
  • purchased through linked online booking processes where specific details are transferred between suppliers.


There is no package where the travel services do not represent a significant proportion of the overall value and are not advertised as an essential feature, or where services are purchased after travel has started.


  • Principal — the other party to your contract. Where we are the organizer of your package, we are the principal. We are also principal for single-component bookings (e.g., hotel-only) and for flight-only sales under our own ATOL.
  • You / your — all persons named on the booking (including the lead name and any substitutes added later).


How we act: We may act as (i) package organizer, (ii) principal for single-component bookings, and  (iii) principal for flight-only bookings under our ATOL. Our obligations vary depending on what you book. We will tell you our role before your booking is completed, and your confirmation will show this.


Law references:  Any reference to an EU regulation should be read as including the equivalent UK legislation or “retained EU law” as amended from time to time.


Section map: - Section A — applies to all  bookings. - Section B — additional terms for packages where we are the organiser. - Section C — additional terms for single-component bookings (except flights) where we are principal. - Section D — additional terms for flight-only bookings sold under our ATOL.


If Sections conflict, the more specific section (B, C or D) applies.


Section A — All Bookings

1. Making your booking

  • The first-named person (the lead name) must be 18+ and authorised by all travellers (and the parent/guardian of any under 18s) to make the booking on these terms.
  • Book online, by phone, or via your travel agent.
  • Insurance is mandatory (see Clause A8) and should be in effect at the time of booking.
  • Subject to availability and receipt of the applicable deposit (or full payment where required), we will confirm your arrangements by issuing a booking confirmation to the lead name or your agent.
  • Check your documents carefully and notify us of any errors within 10 days of issue; later corrections may incur costs.
  • You must print and carry any e‑vouchers required by suppliers (e.g., hotels, transfers) and present them when asked.


Contacting us: Please email info@skylinevoyages.com for amendments, cancellations and other requests. If you booked via an authorised travel agent, communications to them are treated as received by us for time limit purposes; however, we are not responsible for advice given by your agent that did not originate from us.


2. Payment


  • A deposit per person is due at booking (we will advise the amount). Some bookings (e.g., late or flight-only) require full payment at booking.
  • If you purchase insurance through us, premiums are payable when purchased.
  • The balance is due 8 weeks before departure (date shown on your confirmation). Reminders are not always sent. If payment is not received on time, we may cancel your booking and retain deposits; if we delay cancellation at your request, you must still pay applicable cancellation charges if we later cancel for non-payment.
  • For flight-inclusive bookings, monies paid to an authorised agent are held on behalf of the Trustees of the Air Travel Trust. For other bookings, your agent holds your money on your behalf until the contract exists, then on our behalf until paid to us.


3. Your contract & governing law


  • A binding contract arises when we issue our confirmation.
  • English law governs your contract and any dispute/claim. Claims must be brought in the courts of England & Wales unless you live in Scotland or Northern Ireland, in which case you may bring proceedings there and choose their law.
  • You may also use ABTA arbitration (see Clause A11).


4. The cost of your arrangements


  • Prices and inclusions can change; check details before booking.
  • We may correct errors and change prices of unsold services at any time before confirmation.
  • Local taxes/charges (e.g., resort fees, car-hire local insurances/taxes) may be payable locally; where known, we’ll advise before confirming.


5. Special requests & medical/disability/reduced mobility/allergies/diet


  • Tell us in writing at booking about any special requests. We’ll pass them to suppliers but cannot guarantee them.
  • Some arrangements may be unsuitable for certain disabilities or reduced mobility. Please provide full written details at booking (and update us of material changes). If needs are not disclosed and cannot be accommodated, we may need to cancel with charges.
  • We will advise suppliers of allergy information you provide, but you must take appropriate precautions (e.g., check food ingredients yourself).


6. Changes by you


  • We’ll try to help with changes; an amendment fee of £50 per person applies plus supplier charges.
  • Date changes usually count as cancellation and rebooking (cancellation charges apply).
  • Many suppliers (e.g., airlines, cruises, Disneyland® resorts, ski/safari, special-event tickets, some hotels) treat changes as 100% cancellation, with rebooking at current cost and subject to availability.
  • Name/seat/ticket changes may not be permitted by suppliers.


7. Cancellation by you


  • You may cancel at any time by emailing info@skylinevoyages.com. Your cancellation takes effect when received by us in writing. Charges depend on what you booked (see Sections B/C/D). Insurance premiums and amendment fees are non‑refundable.


8. Insurance (mandatory)


  • You must have travel insurance covering: cancellation/curtailment, personal accident, personal liability, medical expenses & repatriation, and any specific activities you plan. Disclose pre‑existing conditions to your insurer. Check policy terms, especially in relation to government travel advisories.


9. Unavoidable & Extraordinary Circumstances


  • We are not liable and pay no compensation where performance is prevented/affected by events beyond our control and unavoidable even with all reasonable measures (e.g., war, terrorism, civil unrest, industrial disputes, natural disasters, severe weather, fire, flood, serious disease outbreaks at destination, airspace/airport closures, regulatory flight restrictions, volcanic activity, and pandemics such as COVID‑19 and variants).


10. Complaints & claims procedure


  • Immediately inform our representative (if any) and the supplier so issues can be investigated and remedied. Follow up in writing as soon as possible.
  • If unresolved, contact us in the UK promptly using the contact details provided before travel.
  • After return, write to us with full details within 28 days.
  • Failure to follow this process may reduce or extinguish your right to compensation.


11. Arbitration (ABTA)


  • Unsettled disputes may be referred to ABTA’s arbitration scheme (document-only, low-cost). Limits: £5,000 per person / £25,000 per booking; minor injury/illness element capped at £1,500 per person. Request must be received by ABTA within 18 months of your return. See www.abta.com for details.


12. Conduct & damage


  • You are responsible for damage/loss you cause and must pay promptly (estimates may be used where exact amounts aren’t yet known). Differences will later be settled.
  • We may terminate services without refund where behaviour reasonably causes or is likely to cause danger, upset, distress, or damage. You must then cease using the services and make your own return arrangements. Ensure your insurance covers such risks.


13. Supplier conditions


  • Many services are provided by independent suppliers under their own terms (often limiting/excluding liability per international conventions). Copies are available on request.
  • Examples: airline luggage/check‑in rules; car-hire driver age, licence, credit card, and local charges (e.g., CDW, taxes, airport fees).


14. Excursions, activities & area information


  • Third‑party excursions/activities we mention or assist you to book are not part of your contract with us and are operated independently. We accept no liability for them (save for our own negligence causing death/personal injury). Accuracy and availability cannot be guaranteed.


15. Passports, visas & health


  • You must meet all entry/exit/health requirements for all countries visited/transited and on return. Carry valid documents (passport, visas/ESTA/ETA, vaccination/test proof, insurance proof, currency, etc.). Costs are yours. Failure to comply may result in refused boarding/entry and cancellation charges.
  • Check official requirements at booking, again well before departure, and close to departure; restrictions may change at short notice.
  • British passports may take longer than usual to obtain/renew; apply early. Non‑British nationals should check with relevant embassies/consulates.
  • Health advice: consult your GP/travel clinic and TravelHealthPro (http://travelhealthpro.org.uk/) at least 6 weeks before travel and again near departure. Some destinations require proof of vaccinations/testing/insurance; COVID‑19 rules may include vaccination/test windows and approved providers.


16. Foreign Office advice


  • Review UK FCDO travel advice regularly before and during travel. UK border control measures may also apply.


17. Flights


  • UK CAA maintains a UK Air Safety List of banned carriers (see CAA website). We will advise the actual or likely operating carrier(s) at booking or as soon as known. Changes to carrier/aircraft/timings may occur and will be notified as soon as possible. Specific travel instructions are usually sent about 2 weeks before departure; check documents immediately.


18. Delay & Denied Boarding Regulations


  • For flight delays/cancellations/denied boarding, airlines are responsible for assistance/compensation under UK Denied Boarding Regulations (EC 261/2004 as amended). You must claim directly from the airline. If we pay sums the airline owes under these rules, you must assign to us your rights against the airline.


19. Website/advertising accuracy


  • Information is believed correct when published/quoted but may change. Please check details at booking.


20. Safety standards


  • Local laws/standards apply in destination and may differ from (and be lower than) UK standards.

Section B — Packages (we are the organiser/principal)

21. Package price changes after booking


  • After confirmation, your package price may change only due to: (i) fuel or other power costs; (ii) taxes/fees (e.g., tourist, landing, embarkation/disembarkation fees); (iii) exchange rates. We absorb the first 2%; increases above 8% are a significant change (see B23). We’ll notify at least 20 days before departure with justification/calculation. Decreases in these costs will be passed on (we may deduct admin expenses).


22. Your cancellation charges (packages)


  • 56 days or more: loss of deposit
  • 55–43 days: 50% of total holiday cost
  • 42–29 days: 70% of total holiday cost
  • 28–15 days: 90% of total holiday cost
  • ·14 days or less: 100% of total holiday cost


(Insurance premiums and amendment fees are non‑refundable. We have factored likely cost savings and re‑sale income into these charges.)


23. Changes/cancellation by us (packages)


  • Insignificant changes (e.g., minor flight time changes, change of airline, London/regional airport switch, similar accommodation, destination airport, itinerary adjustments) may be made; no compensation is due.
  • Significant changes to main characteristics or accepted special requirements: we will inform you in writing with options to (i) accept the change (with any price adjustment), (ii) switch to an alternative (price will apply), or (iii) cancel for a full refund. You must respond within the specified time; otherwise we may cancel and refund.
  • Cancellation: we may cancel if (i) prevented from performing due to force majeure (A9) or (ii) minimum numbers for group holidays are not met (you will be advised of minimum numbers before booking). In such cases, we will refund all monies within 14 days; no compensation is payable. We may also cancel for non‑payment (see A2/B22).
  • A full refund is not due where circumstances affect your ability to travel (e.g., local lockdowns, FCDO advice against travel, quarantine on return) rather than our ability to provide the arrangements; our normal cancellation charges apply.


24. Our liability (packages)


  • We will perform the contracted package services with reasonable skill and care. We are responsible for our employees/agents/suppliers when acting within their roles for your package.
  • We are not responsible where loss/damage arises from (i) your acts/omissions, (ii) third parties unconnected with the provision of services and unforeseeable/unavoidable, or (iii) force majeure (A9).
  • Services are assessed against applicable local laws/standards. Non‑compliance with UK standards does not itself establish lack of reasonable skill/care.
  • Except for death/personal injury caused by our negligence/intentional act or as otherwise prohibited by law, our maximum liability for non‑injury claims is 3× the total holiday cost (excluding insurance/amendment fees), unless a lower limit applies under international conventions/regulations.
  • Where travel is provided by air/sea/rail subject to international conventions or regulations (e.g., Warsaw/Montreal, Athens, COTIF, relevant EU/UK regs), our liability is limited as if we were the carrier. Strict notification/time limits apply.
  • We are not liable for losses we could not reasonably foresee based on information you gave us before the contract, nor for business losses (including loss of earnings).


25. Assistance during your holiday


  • If you are in difficulty, we will provide appropriate assistance (e.g., information on health services, local authorities, consular help, communications, and alternative travel). If the difficulty is caused by your negligence, we may charge reasonable costs actually incurred.


26. Financial protection, ATOL & ABTA


  • We hold an Air Travel Organiser’s Licence (ATOL) number 11125. All flight‑inclusive packages we sell are financially protected by the ATOL scheme. You will receive an ATOL Certificate stating what is protected and who to contact if things go wrong.
  • If we or the suppliers listed on your ATOL Certificate cannot provide the services due to insolvency, an alternative ATOL holder may provide them at no extra cost, or you may claim under the ATOL scheme (or from your card issuer if applicable). You assign any related claims to the Trustees of the Air Travel Trust.
  • We are a member of ABTA (Y6333) and are bound by ABTA’s Code of Conduct. See www.abta.com for assistance, financial protection information and dispute schemes.
  • In the event of our insolvency, we (or the insolvency practitioner) may share your data with the CAA/ABTA so they can assist. See their privacy notices.


Section C — Single‑Component Bookings (Principal, excluding flights)

27. Pricing


  • Clause A4 applies. We may pass on additional supplier charges relating to your booking.


28. Changes/cancellation by you


  • Most single‑component bookings are non‑refundable if you cancel. Specific conditions will be explained at booking.


29. Changes/cancellation by us


  • If your booked service cannot proceed and no reasonable alternative is available, we will refund the amount you paid for that component. We are not responsible for other costs (e.g., flights you booked separately).
  • · No refund/compensation where you are unable to travel for your own reasons.
  • · If terminated after commencement due to force majeure, we can’t refund unless our suppliers refund us, and no compensation is due.


30. Our liability (single‑component)


  • We use reasonable skill and care in booking services and selecting suppliers. For independent supplier performance, we are not responsible provided we have exercised such care.
  • Not liable for losses from your acts, unrelated third parties, or force majeure.
  • Belongings: where found liable, maximum £250 per person for loss/damage to luggage/personal possessions (proof required). Other non‑injury claims capped at 2× the cost paid.


Section D — Flight‑Only Bookings (Principal under our ATOL)

31. Payment


  • To secure airline fares (with limited seat classes), full payment is usually required at booking (unless we advise otherwise).
  • ·We will tell you all taxes/optional fees known at booking. Taxes may change after confirmation; you must pay increases (and may claim reductions where applicable). Some departure/airport taxes must be paid locally.


32. Changes/cancellation by you


  • Most flight‑only tickets are non‑changeable and non‑refundable. Airline fare rules apply. If you cancel or miss sectors, refunds are generally not available.


33. Changes/cancellation by the airline


  • Airlines may change schedules or cancel flights. We’ll notify you of significant changes/cancellations as soon as reasonably possible. Significant changes/cancellations usually entitle you to a refund per the airline’s conditions. Reconfirm all flight details at least 48 hours before departure.


34. Liability (flight‑only)


  • We are not the airline and are not responsible for flight operation. Our obligation is to make the booking with reasonable skill and care and provide financial protection (see D36).
  • Airline liability to passengers/baggage is governed by the Montreal Convention and applicable UK/EU regulations. See airline conditions of carriage for details (available on request).


35. Your conduct (air travel)


  • Airlines may refuse carriage and/or involve law enforcement for disruptive/unsafe behaviour (including intoxication/drugs, abuse, property damage). Consequences can include denied boarding, removal mid‑journey, onward/refused carriage, no refunds, liability for diversion costs, and potential criminal proceedings.


36. Financial protection (flight‑only)


  • Clause B26 applies to flight‑only bookings sold under our ATOL; the Package Travel Regulations do not apply to flight‑only.


Useful contacts & references


  • Skyline Voyages (all enquiries, amendments, cancellations): info@skylinevoyages.com
  • FCDO Travel Advice: https://www.gov.uk/foreign-travel-advice
  • TravelHealthPro (vaccinations/health): http://travelhealthpro.org.uk/
  • Civil Aviation Authority (CAA): https://www.caa.co.uk/
  • ABTA: https://www.abta.com/


Notes to travellers


  • Keep copies of all confirmations, vouchers and insurance documents with you when you travel.
  • Ensure names on all tickets match your passport exactly.
  • Disclose any special assistance needs at booking.


This cleaned draft replaces inconsistent references in your prior version (e.g., former brand/email mentions) with Skyline Voyages’ details. Please review company numbers, ATOL number, ABTA number, contact emails and links before publication.